Helpline
WHAT IS GTS HELPLINE?
With GTS Helpline, your company has a 0800.4XX.XXX number, with reverse charge.
Simplify how customers and business partners can get in touch with you, giving them the added benefit of free calls: call costs are fully covered by your company!
GTS Helpline service also means simplicity for your IT team, being easy to provide for all types of exchanges and telephone lines you use.
KEY FACTS
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100% availability
As with our other services, the continued operations of GTS Helpline are guaranteed by SLA.
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24/7 specialized support
You can always receive full and proactive support from the Network Operations Center (NOC).
WHY GTS HELPLINE?
Designed to help you have an easier and more profitable relationship with technology, the GTS Helpline involves premium quality, flexibility and guaranteed performance.
Your 0800.4XX.XXX number can be called from the national networks with which we have concluded interconnection agreements.
Your GTS Helpline number can be configured in order to be accessed from fixed, mobile, or both types of networks.
Free calling is appreciated by customers who call to sign up for promotions or to request information.
If customers find it easier to call you, the company will grow faster.
WHEN IS GTS HELPLINE NEEDED?
Situation
Your company operates in the field of consumer goods. Organize a promotional campaign with national coverage, in which you want people of all ages and from all social classes to participate. Anticipate that a large number of them will call to find out about registration information, so you decide to give them the facility of a free call line.
Solution
Easy to implement and with the possibility of using several lines simultaneously, the GTS Helpline number is also quite easy for customers to remember. The free call will encourage them to call, and the information received will help them sign up for your promotion.
Result
The GTS Helpline is a very effective marketing tool, the use of which helps you create and maintain the relationship with customers in promotional campaigns (and not only!).
PARTNERS
APPLICATIONS
For your customers, the GTS Helpline means access to information or placing orders without the cost of a phone call!
Small businesses can use free calling as an argument to persuade their potential customers to call.
Large companies can increase their productivity in customer relationship management through the increased availability and reliability of the GTS Helpline solution.
Call centers that handle a large number of calls adopt, by using the GTS Helpline, a cost-effective variant, with various customization options.
Discover other relevant solutions
Voice
GTS Voice is a complete, secure and efficient business voice communication solution.
GTS Centrex
GTS Centrex is a set of telephony solutions that help you with the simplification and efficiency of voice communication used by your company internally or for the relationship with customers or business partners.
Short number
By using GTS Short Number, your company has a single phone number with the form 031.900X.
Virtual Hosting Environment
GTS Virtual Hosting Environment is our public Cloud service. A customized solution that gives you enterprise-class computing resources, network equipment and storage, colocated in state-of-the-art data centers, built and operated according to the Tier III standard.
